Helpdesk

Helpdesk

What are Preview Status and Transcoding?

What is the Preview Status?

When you upload a VR Video to the Smart VR Lab Platform we create a smaller version of the file which we use for previews and the Interactive Editor.

Step 1 – Navigate to VR Videos

If you navigate to the VR Videos tab under ‘Virtual Reality’ header you should see a column that’s named ‘Preview Status’.

Step 2 – Transcoding

When you’re uploading a new video, the column will display that it is “Transcoding”. As soon as it’s completed it’ll mention whether the upload failed or it has been completed. 

If the file is ‘Transcoding’ you can already publish the video in a playlist. However, you cannot create any Interactives with it yet.
Once it’s done transcoding and displays that it’s completed, then you can create interactive videos.

If the transcoding process fails, you should send us a message using the bug report form so we can check what’s going wrong.

Why is Transcoding necessary?

We transcode your videos to create a smaller version of the file for previewing. This smaller file can be loaded much faster in your browser than the whole 4K or 6K file that you view in your VR device. 

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